When accessing your learners' certificates, you may be presented with the screen below:
This error message is likely caused by having the 'Adobe Acrobat' extension enabled on your browser.
To view your learners' certificates, you will need to either disable the extension or change the 'site access' setting to 'on click', or 'on specific sites' instead of 'on all sites'. Instructions on how to do this can be found below.
(Please note: these links and instructions are provided by Adobe/Google and will redirect you away from the Highfield Help Centre.)
Uninstall/disable an extension: https://support.google.com/chromebook/answer/2589434?hl=en-GB
Manage your extension (scroll to 'Add or remove access to a specific site'): https://support.google.com/chrome_webstore/answer/2664769?visit_id=638307060062246300-2820152044&p=enable_extensions&rd=1#extensionpermissions