To view a learner’s certificate, you will need to log in as an administrator. 

 

Select ‘Learner reports’ from the ‘Learners’ tab in the main menu.  

This page by default displays a list of all the active learners within your administrative scope, and their active courses.  

 

To locate the learner that you’re looking for, either search the list of learner reports, or you can use the filter options to filter by the learner’s name, and/or the specific course, and then select ‘Add filters’. You may also filter for learners and/or licences that are expired or archived using this filter. 

 

If you so wish, you may also filter on the course status, allowing you to view all learners that have completed a particular course for example. 

 

To view the certificate, select the ‘View certificate’ icon located in the ‘E-Learning’ column.

 

You will then be presented with the 'Certificate Verification' screen. Here you must enter the username of the learner, and then click 'Submit'.

 

This will open a PDF viewer in another browser tab or window. From here you should be able to print off the certificates or download them to your device.  

 

When finished, please ensure that you only close the PDF tab and not the whole browser window, as this may log you out of the system.

 

If you are a learner trying to access your own certificate, please log in as a learner.

 

You will be able to go back to the course that you would like to view. Your certificate will show at the top of the page. You will also need to ensure you enter your username on the 'Certificate Verification' screen to view your certificate.

 

If your course is expired and you would like to access the certificate from that course, this will be displayed in your 'Previous courses' tab in the navigation bar. This will only show certificates in here for completed courses - it will not allow you to view course content.