CAUTION: Deleting learner accounts will mean that a learner will no longer be able to access their courses or any completed certification. Consider using the archive function instead.

If you no longer need an account or records for a learner, you can delete them using the dustbin icon in Manage Learners.  

This will remove the learner from your administration. You will not be able to retrieve their data, and the learner will no longer be able to log in.  

Records for any completed, or progress on any partially completed courses will be removed and the licences for these courses will be lost. If the learner had a licence for a course listed as Not Started, that licence will be returned to the company/division/site that the learner was attached to.  

Although the learner data will be removed from your account, certain information will remain available to Highfield within the LMS.  

Therefore, if you delete a learner who someone later wishes to re-add, they may not be able to use the same username or email address and will receive the notification email address in use or username or email address already in use.

If you receive either of these messages, please follow the guidance about  https://support.highfieldelearning.com/hc/en-gb/articles/360018513038-Why-does-it-say-email-already-in-use