When encountering a message indicating "Email in Use," it typically means that the email address is already associated with an account within the Highfield e-learning LMS. If the account belongs to a learner you administer, you have the option to add a course or a refresher course to the existing learner account.

If the email address is not linked to a learner account under your administration, here are your available options:

• Enrol learner(s) with an alternative email address, if available.
• Enrol learner(s) without an email address and manually send them login details via email. The administrator who enrols the learners will receive this information.
• Advise the learner(s) to contact support@highfield.co.uk and request the release of their email address for your use. Please note, a learner's email address belongs to the learner.
• Enrol learners using plus addressing (Also known as subaddressing). To do this Insert a + symbol before the @ and include a unique tag, for example support@highfield.co.uk could be entered as support+help@highfield.co.uk. Support@highfield.co.uk will still receive the email but the username will be support+help@highfield.co.uk

While enrolling learners with an email address is recommended, as it enables them to receive important account notifications and utilize functions like the Forgotten Password feature, we understand that situations may vary.

If you require any further assistance with this you have the option to submit a request to the Highfield e-learning Support team using the link below:

Submit a request – Highfield E-Learning

Please provide the following details:

Learner's full names

Learner's email addresses

The name of the account you are trying to enrol the learner(s) onto

Course(s) learner(s) to be enrolled on