Administrator Help Section
- How long do learners have to complete their e-learning course ?
- LMS Introduction Video
- Why has a learner not received their login details by email ?
- How to reassign or retrieve an unused licence from a learner account
- How do I obtain the SCORM for Action Counters Terrorism (ACT) ? ACT Awareness, ACT for Security and ACT for Education e-learning
- How do I log in as a learner?
- How does a Highfield e-learning customer order more licenses ?
- I have added a learner with an incorrect email address - What should I do ?
- Important course information relating to Paediatric First Aid e-learning
- Important course information relating to Emergency First Aid at Work (EFAW) and First Aid at Work (FAW) e-learning courses
- Important Course Information: Care Certificate
- How do I remove an administrator?
- What are Enrolment groups and how do I use them?
- Care Certificate Sign-Off
- I’ve forgotten or need to reset my administrator password
- Why can't I access my learners' certificates?
- Changing a learner's location (Edit company)
- Learner support - How do my learners resit a course? (Refresher Training)
- How to bulk add learner accounts using a spreadsheet / CSV
- As an administrator how do I delete a learner?
- How do I switch between my company accounts?
- How do I add a new administrator?
- Why does it say 'Username already in use'?
- Why does it say 'email already in use'?
- How do I access a learner's progress reports? How long did a learner take to complete the course?
- How do I delete a learner? How do I archive or expire a course from a learner?
- How do I transfer licences to a company, division or site?
- How do I check how many licences I have left?
- Learner support - How do I add a course to a learner?
- How do I view a learner's certificate?