Caution: If you delete a learner account the learner will no longer be able to access courses assigned to them or access certificates for courses they have completed. Please consider archiving or expiring instead.
Caution: If you delete a learner account which has an email associated with it and you or another provider attempt to add the same learner onto the system it will provide a message of 'email in use' due to the clash with the email address in the deleted learner archive. Should this happen please see the email in use article.
If you no longer need an account or records for a learner, you can delete them using the dustbin icon in Manage Learners.
This will remove the learner from your administration and you will not be able to retrieve their data, and the learner will no longer be able to log in.
Records for any completed, or progress on any partially completed courses will be removed and the licences for these courses will be lost. If the learner had a licence for a course that they did not access or start (Listed in progress as Not Started), that licence will be returned to the company/division/site that the learner was attached to.
Although the learner data will be removed from your account, certain information will remain available to Highfield within the LMS. If you delete a learner who you then later wish to re-add, you will not be able to use the same username or email address. You will need to contact Highfield e-Learning Support if this is something you would like to do.
Deleting a learner is also useful if you have entered information incorrectly, for example the name or the email address. If you delete the learner and then re-add them with the correct information this will trigger the sending of the automated email to the learner, should an email address be included when the learner is added.
Please note if the learner has more than one course assigned to them and you don't want to remove all of the courses please contact Highfield e-learning Support. We will need the name of the learner, the learner username, and the title of the courses which require removing.
Please also note that if a customer (an eligible learner or an administrator) contacts Highfield e-learning for an e-learning completion certificate and one is available, we will endeavour to provide it even if the learner account has been deleted. Highfield will restore the learner, provide the certificate(s), and then delete the learner again.