Resending enrolment emails

There is not a way to resend emails from the LMS as it currently stands.

The administrator who enrols the learners does receive a copy of the learner login credentials (Called an Enrolment Report), so this information could be forwarded to the learner by the administrator along with a link to the correct login portal: https://lms.highfieldelearning.com. This URL works identically to any custom version of the portal which your organisation may have. 

The information in the enrolment report can be forwarded directly to individual learners with the link. Administrators may wish to us a template for this email, like the example below:

Dear Learner,

Please login as a learner using the credentials below:

Learner Username (Not case sensitive):

Learner Password: (Case sensitive): 

Link to Login Portal: https://lms.highfieldelearning.com/

Forgotten Learner Password?

If the learner is expecting an enrolment notification but hasn’t received anything they can use the Forgotten Learner Password function built into the portal https://lms.highfieldelearning.com to provide a temporary password to access their courses on the learner dashboard. An administrator, or anyone else can initiate this on behalf of the learner.

Reminder to Learner's to Complete Courses

There is not a way to send reminder emails from the LMS as it currently stands.

The administrator can however manually send an email reminder to individuals or groups of learners who have not started or completed courses. If sending to a group and there is a requirement for privacy we would recommend using the Bcc. recipient option.