Remember, the name shown on your account is what will be displayed on your certificate, so it is important that it is correct. If it isn't, please look through the options below to find out what you should do next.
This is my name, however it is spelt incorrectly
If it is your name shown, but it isn't 100% correct (this could be missing accents on letters, an incorrect spelling, or missing names and so on) then please contact your administrator immediately. Please do not start any courses, or continue any you have started, as this may affect your certificate. Your administrator will need to contact the Highfield e-Learning support team so this can be corrected for you.
This is my name, but the course I require is not available
Please double check your login details. If your course isn't showing on this account, it could be that you have multiple accounts. Please ensure these are the same details you always use to access the missing course. This could also mean that your course has expired and can no longer be accessed without the course being assigned/purchased again. To check this, please contact your administrator and they can check your learner reports.
This is not my name, but my email has been used
Please double check the login details you have used to log in. If you have used login details that contain your email address, please contact your administrator immediately and do not start or continue any courses. Your administrator will need to contact the Highfield e-Learning support team so this can be looked into for you.
This is not my name, and I don't think this is my account
Please double check the login details you have used to log in. If the username is an email address that doesn't belong to you, or is not a familiar username, it could be that you have been sent this by mistake, in which case you will need to contact your administrator for them to provide you with the correct login details. Do not start/continue any courses. Course progress cannot be transferred between accounts and if this is not your account, course progress may need to be erased.
If the login details are correct, and look like they should be registered to yourself, please contact your administrator immediately. Your administrator will need to contact the Highfield e-Learning support team so this can be corrected for you. Do not start/continue any courses, as this may affect your certificate.
This is not my name, and I have already completed courses on this account
Please double check your login details. If you have logged into someone else's account, and have completed a course, unfortunately the course may need to be reset and this may not be taken to your actual account. Please do not access any further courses. You will need to contact your administrator immediately and they will need to contact the Highfield e-Learning support team. An investigation will then be launched into who and how the course was accessed to see how we can best help you.