Learner Help Section
- How long do learners have to complete their e-learning course ?
- I completed a course but have not received my certificate
- I have added a learner with an incorrect email address - What should I do ?
- Important course information relating to Paediatric First Aid e-learning
- Important course information relating to Emergency First Aid at Work (EFAW) and First Aid at Work (FAW) e-learning courses
- How do I reset a learner account password? (Forgotten Password)
- How do I log in as a learner?
- I have forgotten/don't know my password
- Why won't my course let me move on?
- Why is my page freezing/crashing?
- iPad - Why will my course not play?
- Why is my assessment locked?
- How do I re-sit a course?
- How do I view my certificate?
- What do I do if my account/certificate has the wrong name?
- How to zoom in/out on our courses
- Why is there no 'next' button on my course?
- When does my certificate expire?
- Where is my certificate number?
- How do I print or download my certificate?
- I can't access my certificate. I receive an error code 2378
- There is an error with my name/ 'Not you?'
- How to enable auto-play on Macs
- Can I undertake a mock exam?
- Are Highfield Online Training e-learning courses accredited?
- Why won't the course videos play whilst using my Mac?