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  1. Highfield E-Learning
  2. Learner Help Section

Learner Help Section

  • How do I log in as a learner?
  • I have forgotten/don't know my password
  • Why is my page freezing/crashing?
  • Why won't it let me move on?
  • Why is my assessment locked?
  • How do I resit a course?
  • How do I view my certificate?
  • iPad - Why will my course not play?
  • What do I do if my account/certificate has the wrong name?
  • How to zoom in/out on our courses
  • Why is there no next button on my course?
  • When does my certificate expire?
  • Where is my certificate number?
  • How do I print or download my certificate?
  • Can you send me my certificate?
  • Can I get a physical copy of my certificate sent to me via post?
  • Not you?
Highfield E-Learning


The UKs leading supplier of compliance e-learning. Specialists in managing corporate contracts and a one stop shop for all compliance e-learning.
© Highfield e-learning ltd is a company registered in England, registered number 7380246.
Registered office: Academy House, Sidings Court, Lakeside, Doncaster, DN4 5NL.
VAT registration number 998943626