If you do not have an email address linked to your learner account, please contact your manager/e-learning administrator as they will be able to provide your login details and reset this for you.

If you do have an email address attached to an active learner account you will be able to use the Forgotten Password function from the login portal:  https://lms.highfieldelearning.com/. Please see the below image:

To reset your password, select ‘Forgotten learner password?’ on the login page (lms.highfieldelearning.com), enter your email associated with you learner account and click ‘Request new password’:

A notification page should appear following selecting Request new password:

An email should be received with a link to reset your password. If this does not appear in your inbox within a few minutes, please check your spam/ junk folder.

Click the Reset learner password request link in the email:

You will then be able to select ‘Confirm and Reset’:

Your new password will be shown on screen and a copy will be emailed to you:

Using the new password provided, you will be able to log into your learner account. You may be asked to change the password to something more memorable when you log in. If this is the case enter the new password provided into the current password field. You will then be able to select your new password and save. Once this is done, the password you were provided with in the email will no longer work.