FAQ
- System Requirements / What are the supported devices?
- Care Certificate - What You Need to Know
- Counter Terrorism/ACT Awareness & SIA
- How do I buy licences?
- Why is access denied when viewing the certificate?
- How to unlock the assessment
- Do I get a physical certificate?
- Why has my learner not received their login email?
- How to assign courses to administrators?
- What does ‘HTTP error 403’ mean?
- How to view a certificate
- How do I resend my learner’s login email?
- How do I unblock pop-ups? / It says my pop-ups are blocked
- Why can't I log in?
- Can I use my phone to do the course?
- How do I clear my cache?
- How do I book my exam/test?
- Are subtitles available for the e-learning courses?
- Unblock pop-ups - Chrome (PC/Mac/Android/iPad)
- Unblock pop-ups - Microsoft Edge (PC)
- Unblock pop-ups - Safari (iPad)
- Unblock pop-ups - Safari (Mac)
- Can I complete the course across multiple sessions or do I have to do it in 1 sitting?