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  1. Highfield E-Learning
  2. FAQ

FAQ

  • System Requirements / What are the supported devices?
  • Counter Terrorism/ACT Awareness & SIA
  • How do I buy licences?
  • Why is access denied when viewing the certificate?
  • How to unlock the assessment
  • Do I get a physical certificate?
  • Why has my learner not received the email?
  • How to assign courses to administrators?
  • What does ‘HTTP error 403’ mean?
  • How to view a certificate
  • How do I resend my learner’s login email?
  • How do I unblock pop-ups? / It says my pop-ups are blocked
  • Why can't I log in?
  • Can I use my phone to do the course?
  • How do I clear my cache?
  • How do I book my exam/test?
  • Are subtitles available for the e-learning courses?
  • Unblock Pop-ups - Chrome (PC/Mac/Android/iPad)
  • Unblock Pop-ups - Microsoft Edge (PC)
  • Unblock Pop-ups - Safari (iPad)
  • Unblock Pop-ups - Safari (Mac)
  • Do I have to do the course in one sitting?
  • Can I do the course across multiple sessions?
Highfield E-Learning


The UKs leading supplier of compliance e-learning. Specialists in managing corporate contracts and a one stop shop for all compliance e-learning.
© Highfield e-learning ltd is a company registered in England, registered number 7380246.
Registered office: Academy House, Sidings Court, Lakeside, Doncaster, DN4 5NL.
VAT registration number 998943626