Skip to main content
Highfield E-Learning Help Centre home page
LMS Login Contact the Highfield e-Learning Support Team
Sign in
  1. Highfield E-Learning
  2. FAQ

FAQ

  • System Requirements / What are the supported devices?
  • How do I access Action Counters Terrorism (ACT) ACT Awareness, ACT Security, ACT Education e-learning ?
  • How do I buy licences?
  • Why is access denied when viewing the certificate?
  • Assessment locked. How do I unlock the assessment ?
  • Do I get a physical certificate?
  • Why has my learner not received their login email?
  • How to assign courses to administrators?
  • What does ‘HTTP error 403’ mean?
  • How to view a certificate
  • How do I resend a learner's login (Enrolment) email?
  • How do I unblock pop-ups? / It says my pop-ups are blocked
  • Why can't I log in?
  • Can I use my mobile phone to complete the course ?
  • How do I clear my cache?
  • How do I book my exam/test?
  • Are subtitles available for the e-learning courses ? (Transcript Mode)
  • Unblock pop-ups - Chrome (PC/Mac/Android/iPad)
  • Unblock pop-ups - Microsoft Edge (PC)
  • Unblock pop-ups - Safari (iPad)
  • Unblock pop-ups - Safari (Mac)
  • Can I complete the course across multiple sessions or do I have to do it in 1 sitting?

© Highfield e-learning Ltd is a company registered in England, registered number 7380246.
Registered office: Unit 15 Shaw Wood Business Park, Shaw Wood Way, Doncaster, DN2 5TB.
VAT registration number 998943626

Privacy policy | Customer satisfaction policy | Data retention summary