FAQ
- System Requirements / What are the supported devices?
- Can I use my mobile phone to complete the course?
- Important course information relating to Anaphylaxis and Autoinjectors
- Does Highfield food safety e-learning meet the requirements of the of the Maritime and Coastguard Agency (MCA) ?
- Important course information relating to Regulated First-Aid Qualifications Assessor and Internal Quality Assurance (IQA) CPD Training
- How do I obtain the SCORM for SCaN/ACT Education?
- How long do learners have to complete their e-learning course ?
- How does a Highfield e-learning customer order more licenses ?
- Important course information relating to Paediatric First Aid e-learning
- Important course information relating to Emergency First Aid at Work (EFAW) and First Aid at Work (FAW) e-learning courses
- How do I access Action Counters Terrorism (ACT)?
- How do I buy licences?
- Why is access denied when viewing the certificate?
- 'Assessment locked'. How do I unlock the assessment?
- Do I get a physical certificate?
- Why has a learner not received their login details by email ?
- How to assign courses to administrators?
- What does ‘HTTP error 403’ mean?
- How to view a certificate
- How do I unblock pop-ups? / It says my pop-ups are blocked
- The name is on the learner account is wrong, what should I do?
- Why can't I log in?
- How do I clear my cache?
- How do I book my exam/test?
- Are subtitles available for the e-learning courses? (Transcript Mode)
- Can you send me my certificate?
- Unblock pop-ups - Chrome (PC/Mac/Android/iPad)
- Can I get a physical copy of my certificate sent to me via post?
- Unblock pop-ups - Microsoft Edge (PC)
- Are Highfield Online Training e-learning courses accredited?